Domestic & International Ordering
Stella Cadente shipping rates are for continental US only. For international orders, please contact us to request information about an International order.
Tracking Your Order
If you do not see an order status with your account or email confirmation, please provide your email address, Stella Cadente will send a confirmation of your order when it is shipped with the tracking number.
Privacy
We do not share information about you with other companies. Through the order forms on our site, we need information necessary for billing and shipping. We may need to contact you regarding your order so we need your phone number and email address. We may also send information about our company to you. If you do not want to receive a catalog or an email from, us please email Stella Cadente at: orders@stellacadente.com.
Secure Online Shopping
Ordering online at www.StellaCadente.com is safe because we use SSL 128 Bit Encryption to make sure your order is secure. All of your personal information including credit card number name and address is encrypted.
As there are many different kinds of browsers and firewalls. Some do not permit communication through secure servers. If you have any problems with our web site please give us a call at (800) 305-1288 Monday - Friday 8-5 local time.
Sales Tax
Stella Cadente collects state sales tax where appropriate and required by law. If you have any questions, please feel free to call Stella Cadente at (800) 305-1288 and we will be glad to help you.
Return Policy
Send your package via UPS, certified mail, FedEx or any trackable shipping method. We recommend that you insure your package against loss en route to Stella Cadente. We cannot be responsible for packages until they arrive at our location. If we made an error on your order or an item is found defective, please call us at (800) 305-1288 weekdays 8-4 local time. For the quickest service, please follow these instructions:
Stella Cadente will refund purchased product purchased at Stella Cadente if returned in good condition within 30 days after purchase. Returned product(s) must be in the original packaging and in presentable condition for resale. The customer will be responsible for the cost of shipping the Stella Cadente product back to the manufacturer.
Broken or Defective Parts
Stella Cadente will repair or replace, at its discretion, any broken or defective parts for one year from date of purchase. The customer will be responsible for the cost of shipping the Stella Cadente product back to the manufacturer.
Return Shipment
Send your package via UPS, certified mail, FedEx or any trackable shipping method. We recommend that you insure your package against loss en route to Stella Cadente . We cannot be responsible for packages until they arrive at our location. If we made an error on your order or an item is found defective, please call us at (800) 305-1288 Monday - Friday 8-4 PST. For the quickest service, please follow these instructions:
. Send to:
Stella Cadente Returns
17451 Jade Court
- Fort Bragg, CA 95437
- We recommend you ship your item with a carrier that provides a tracking number as well as insurance. Stella Cadente will not be held liable for products lost in transit.
- Turn around time for credits and replacements is 2-3 weeks if the item is in stock.
- Original items sent in for warranty replacement will not be returned.
- If we are not able to repair an item and you wish to have it sent back as is, please indicate this on a note.
Free shipping promos
With any shipping promotions. Free shipping is for domestic (continental US) shipments only. If you need expedited shipping, it will not be free.